FAQ

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  • Q: 1. What types of label applicator machine (HS Code: 8422.3090.90) can we RICIO supply?

    We RICIO can provide a variety of advanced, modern, cutting-edge, automated self-adhesive/sticker type label applicator machines, including: for flat bottle, round bottle, 
    single/double/multi-sided casr, half circumference, full wrap-around, etc. all kinds of labeling patterns/styles according to our customers/clients around the world. Our products & services 
    are so widely used in the industries such as: food & beverage, pharmaceutical/medicine (ampoule, penicillin bottle, oral liquid), daily chemical (detergent, pesticide, glue), 
    cosmetics(lotion, lipstick, tubes), electronics, logistics & transportation, and many other industries. Besides, we can support customization/bespoke special packaging requirements to
    meet some non-standard containers labeling projects/plants. What's more, the high-speed and high-precision labeling series machines are also available.

  • Q: 2. How about the labeling precision and speed performances of our RICIO labeling machine?

    Due to we adopt the well-known brand advanced servo motor type and AI intelligent/smart/automation equipment system and leading control system, the labeling precision performance 
    can reach: ±0.5mm, and the max. labeling speed can be up to 700 pcs per minute theoretically (variable flux according to machine parts config., label size, other packaging line equipment, 
    etc). For specific technical parameters, please refer to the instructions manual book or contact our customer service online for more details.

  • Q: 3. How to select the right/proper types of label applicator machine for a buyer?

    Will you please provide the following data so that we'll recommend the best business solutions for you:
    1.Packaging container's shape/size/materials (e.g. round bottle, square bottle, glass, plastics, carton, even special container)
    2.Label type and size (e.g. transparent or traditional opaque label type)
    3.Packaging production line environment requirements (e.g. dust-proof, water-proof level, etc.)
    4.Daily output, labeling speed, labeling precision and any other specific requirements (the more specific data, the better and sooner solution can be submitted)

  • Q: 4. Is it possible to customize our RICIO brand label applicator machines according to customers packaging production line requirements?

    Yeah, that's for sure! We RICIO can provide in-depth machine parts config. customization (OEM+ODM) services, including: size adjustment, functions expansion (e.g. connected with coding printer, visual inspection device), human interface (HMI), etc., to ensure seamless integration with their packaging production lines various requirements.

  • Q: 5. How to solve our RICIO label applicator machine faults/malfunction/maintenance/repair (troubleshooting)?

    We RICIO adhere to the guideline "Responding/reply within 24 hours and provide remote online video guidance to provide technical support in detail if customers need us to; can even send for experienced after-sales service engineers to visit customer's factory/workshop/production line on-site for installation, commission, training, etc. What's more, we promise to provide lifelong technical support such as: free replacement of vulnerable spare parts and some consumables under warranty. We always put the customer's need on top priority and seek for their acceptance & satisfaction.

  • Q: 6. What can we RICIO do for our customers esp. new customer conditions? How is our customer support & service policy?

    1. For a brand new customer, before placing a PO, they can take their products and labels to our company to test the labeling effect without any charges.
    2. We RICIO provide machine operation instructions manual book both in Chinese & English & other languages if needed. Online video guidance can be proceeded if needed by a customer.
    3. Usu. 1 year standard quality assurance (QA) warranty long. Under warranty period of tim, some vulnerable spare parts or consumables can be served free of charge.
    4. After delivery/shipment, our professional service engineers may offer on-site guidance, machine debugging services if needed and raised by buyer. Besides,  service charges may be calculated and to be charged by the buyer according to the actual situations additionally.

  • Q: 7. What industries can our RICIO labeling machines be applied to?

    Our RICIO labeling products and services are widely used in food & beverage , cosmetics (lotion, lipstick, tubes), daily chemicals (detergent, pesticide, glue), electronic components and 
    many other industries, to support high-speed and high-precision labeling needs.

    Always remember it, "Your label/sticker is the facebook of your company's products. It's where attracts your customers to select your company's products rather than others. That's why the labeling work is so important for the success of your business!!"